Getting startedSetting up, and what Checkup asks for.
See answersRemindersWhen they come, and what they say.
See answersPrivacy and securityNo account, and what stays on your phone.
See answersBackup and new phonesKeeping your records when you change phones.
See answersFamilyEveryone you look after, in one place.
See answersWrite to us
Tell us your phone model and what happened. Please don’t send screenshots of your records: we don’t need them to help.
Getting started
Who can I set up?
You, your children, your parents, your partner, or anyone else you look after. Each person gets their own plan, built from their age and situation.
Why does Checkup ask for a birth date and sex?
Most checkups depend on age, and some screenings on sex. Checkup uses them only to pick what to recommend, and they stay on your phone. Choose “Prefer not to say” and Checkup shows every screening rather than guess.
I don’t remember my last visit.
Tap “Not sure”. It’s a real answer: Checkup never treats an unknown date as overdue. You can answer later from Home, under “Not sure yet”.
Can I add a checkup that isn’t recommended?
Yes. Choose “Add a custom checkup” on Home or in the plan, give it a name, and pick how often: every few months, or as your doctor advises.
Reminders
When will I be reminded?
At 9 in the morning: a month before a checkup is due, a week before, and on the day. If it’s overdue, weekly for two months, then monthly. For a booking, the day before, then a week later to ask whether it happened.
What does a reminder say on my lock screen?
Only that a checkup is due, and for whom. It never names the checkup or a condition, because a lock screen is public. To see names, turn on “Show checkup names” in Settings, Reminders.
I’m not getting reminders.
Open Checkup’s Settings, then Reminders, and turn them on. If your phone asked before and you said no, allow notifications for Checkup in your phone’s own Settings.
Privacy and security
Do I need an account?
No. There’s nothing to sign up for, and no email or phone number to give.
Where are my records kept?
Only on your phone, in an encrypted database. Its key is in your phone’s secure storage. We have no server that holds your records, so we never see them.Where your records live explains it.
How do I lock Checkup?
In Settings, open App lock and turn it on. Checkup then asks for Face ID, fingerprint or your phone’s passcode when you come back to it, and hides your records in the app switcher.
Backup and new phones
How do I back up my records?
In Settings, open Backup and tap Back up. Choose a passphrase, then save the file wherever you like: Files, Google Drive, or a computer. The file is encrypted with your passphrase.
How do I move to a new phone?
Back up on your old phone first. On the new one, install Checkup, close the setup screen if it opens, then open Settings, Backup, Restore, pick the file and enter its passphrase.Moving to a new phone has the steps.
I forgot my backup passphrase.
We can’t open the file without it, and nobody else can either. If your old phone still has your records, make a new backup with a passphrase you’ll remember.
How do I delete everything?
In Settings, open Backup and tap Delete all data. Every person, checkup and visit on the phone is deleted, and Checkup starts fresh. Deleting the app does the same.
Family
How do I add someone?
Tap the plus beside the people on Home, or Add person in Settings.
Does Checkup follow a pregnancy?
Yes. Turn on Pregnant in the person’s profile and set the due date. After the due date, Home asks whether the baby has arrived, so you can add them and their newborn checks.
How do I remove someone?
In Settings, tap their name, then Remove. Their checkups and visits are deleted from the phone.
Does Checkup cost anything?
Checkup is free for one person, with every checkup recommended for them and their full history. Adding more people will be part of a Family plan.