Moving to a new phone

Discover Help, Privacy and About Checkup

Back up on the old phone, restore on the new one. Your records never pass through us.

Because your records live only on your phone, moving them takes one step from you: a backup.

On your old phone

  1. Open Checkup, then Settings, then Backup.
  2. Tap Back up and choose a passphrase. Checkup never stores it, so pick one you’ll remember.
  3. Save the file somewhere your new phone can reach: Files or iCloud Drive, Google Drive, or a computer.

The file is encrypted with your passphrase. Wherever you keep it, nobody can open it without that.

On your new phone

  1. Install Checkup. If the setup screen opens, close it.
  2. Open Settings, then Backup, then Restore.
  3. Pick the backup file and enter its passphrase.

Checkup checks the file and the passphrase before anything changes, then asks you to confirm. Your people, checkups and visits come back as they were.

iPhone to iPhone

An encrypted iPhone backup (in iCloud or on a computer) also carries Checkup’s records and their key to a new iPhone. A Checkup backup file works either way, including between iPhone and Android.

If something goes wrong

A wrong passphrase or the wrong file changes nothing on the phone; Checkup says what’s wrong. If you forgot the passphrase, the file can’t be opened. Make a new backup from the old phone if you still have it.

Keep reading

  1. How Checkup picks your checkups
  2. "Not sure" is an answer